Shipping policy
Shipping Policy
Effective Date: 05/08/2025
Last Updated: 05/18/2025
Thank you for visiting and shopping at VEL Imagine. This Shipping Policy applies to all orders placed through our website: www.velimagine.com.
1. Order Processing
All orders are processed within [1–3 business days]. You will receive a confirmation email once your order has been placed, and another email with tracking information when your order ships.
Please note: Orders are not shipped or delivered on weekends or holidays.
2. Shipping Rates & Delivery Times
Shipping charges are calculated at checkout based on your order’s weight, dimensions, and destination. You’ll see these rates before finalizing your purchase.
| Shipping Option | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | [3–7 business days] | Calculated at checkout |
| Express Shipping | [1–3 business days] | Calculated at checkout |
| International Shipping | [7–21 business days] | Calculated at checkout |
Delivery times are estimates and may vary based on carrier delays or customs processing for international orders.
3. Shipping Locations
We currently ship to:
“All U.S. states and internationaly
4. Tracking Your Order
Once your order is shipped, you’ll receive a shipping confirmation email with a tracking number. You can track your package directly from that email or in your Shopify account under “Order History.”
5. International Shipping, Duties & Taxes
International orders may be subject to import duties, taxes, and fees once the shipment reaches your country. These charges are not included in the product price or shipping cost and are the responsibility of the customer.
6. Lost, Stolen, or Damaged Packages
[Your Store Name] is not responsible for lost or stolen packages confirmed to be delivered by the carrier. If your tracking number shows delivery but you haven’t received the package, please contact the carrier directly.
If your order arrives damaged, please email us at vivesjohnvel@gmail.com within 3 business days of delivery with photos and your order number.
7. Contact
If you have any questions about your shipment or need assistance, please contact us:
📧 Email: velimagine@gmail.com
🌐 Website: www.velimagine.com